The goal at golfworld.store is simple, deliver the total shopping experience to our customers every time. We not only take pride in offering the best prices, but also in providing our customers with the best service and return policies, too.
To exchange or return an item for a refund, it must be:
- Returned within 30 days of delivery
- Like New Condition – Unused/Show no sign of wear
- In its original packaging, with tags, and all components and documentation included
Return Process
To initiate a return, customers in the United States can either generate and print out a FedEx return label on golfdiscount.store or return an item using their own shipping method.
International customers are responsible for shipping all returns back to Golfworld.store
A standard charge of $14.99 will be applied to refunds for using this label.
Oversize items* will incur a charge of $19.99 applied to refunds for using this label.
*Oversize items include: Package Sets, Bags, Travel Covers, Carts, & Hitting Mats
Exchanges
For clubs that have been hit, please see our 100 Day Satisfaction Guarantee.
Our improved, expedited exchange process is designed to ship the new item to you even before we receive the original item back.
To create an exchange, please place a new order for the item you would like BEFORE you create a return label for the original item. (Standard shipping rates apply on new orders)
The return label form will ask for both the original order number, as well as the new order number.
International customers are responsible for shipping all exchanges back to Golfworld.store
If you are exchanging Clothing or Shoes for a different color or size the return label will be $9.99
A standard charge of $14.99 will be applied to exchanges for using this label.
Oversize items* will incur a charge of $19.99 applied to exchanges for using this label.
*Oversize items include: Package Sets, Bags, Travel Covers, Carts, & Hitting Mats
Clothing/Shoes/Bags/Accessories
Does a garment or pair of shoes not fit correctly? Is a product not exactly what you expected? No problem, we will provide an exchange or full refund on new/unused clothing, shoes, bags and accessories.
Stock Golf Clubs That Have NOT Been Hit
Stock (Non-custom) golf clubs that have not been hit and are still in new condition (original specs, including grip) may be returned within 30 days for an exchange or full refund. All components (headcover, wrench, grip sensors) must be included with your return.
Custom Golf Clubs
All custom-ordered clubs returned to golfworld.store whether new or used, are subject to our 100 Day Satisfaction Guarantee. All custom orders are eligible for Golfworld.store credit for use on a different item under our 100 Day Satisfaction Guarantee.
Shop Worn – Demo – Pre-Owned Clubs
Customers may return these items for an exchange or credit within 14 days of delivery; however, these clubs are subject to a mandatory restocking fee of 20%.
Personalized Items
Personalized items, including golf balls, golf bags, apparel and towels may not be returned.
Manufacturer Warranties
As an Authorized Retailer, all products sold on Golfworld.store are covered by the original manufacturer’s warranty. If you have questions regarding a specific product, please contact customer service
Defective Merchandise
Our shippers inspect and verify every order that ships out, however sometimes a defective product reaches a customer. If your equipment is defective within 30 days of purchase, we will arrange for your equipment to be picked up by FedEx free of charge (excluding international customers).
In an effort to expedite the process, we will ship out a replacement to you free of charge instead of waiting on the warranty service using FedEx Ground.
After 30 days, golfworld.store will still take care of any manufacturer warranty services, however the return shipping cost is the customer’s responsibility. Once a repair is completed or replacement issued, golfworld.store will ship the equipment to you on FedEx Ground free of charge.
Clubs that are determined to have been altered from their original specifications by the customer or outside agencies voids the manufacturer warranty and those items will not be covered under the defective merchandise policy.
